Shipping Policy
At Aneides, we are committed to delivering your order safely and efficiently. We work with trusted fulfillment partners and shipping carriers to provide a smooth and reliable delivery experience. Please review our Shipping Policy to understand how your order is processed and delivered.
Order Processing
All orders are processed within 1 to 3 business days after payment has been successfully received. Orders are processed Monday through Friday, excluding weekends and public holidays.
During periods of high order volume, promotions, or holidays, processing times may be slightly extended. If there is a significant delay in processing your order, we will notify you using the contact information provided at checkout.
Shipping Time
Once your order has been processed and dispatched, delivery generally takes 10 to 18 business days, depending on your destination and local carrier.
While we strive to meet these estimated delivery times, unforeseen circumstances such as customs inspections, severe weather, holidays, carrier disruptions, or other circumstances beyond our reasonable control may occasionally affect transit times.
Shipping Confirmation and Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow up to 48 hours after dispatch for tracking information to become active or update within the carrier's system.
Shipping Address
Please ensure that your shipping address is complete and accurate before placing your order. Aneides is not responsible for delays, failed deliveries, or lost packages resulting from incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible at info@aneides.com. While we will do our best to assist, we cannot guarantee changes once an order has entered processing or has been shipped.
Lost or Delayed Packages
If your package has not arrived within the estimated delivery timeframe, please contact us at info@aneides.com. Our support team will review the available tracking information and, when necessary, work with the shipping carrier to investigate the issue.
Damaged, Defective, Faulty, or Incorrect Items
If your order arrives damaged, defective, faulty, or you receive an incorrect item, please contact us at info@aneides.com with your order number and clear photos or videos showing the product, packaging, and issue.
Our team will review the information and coordinate with our fulfillment partner to determine the appropriate resolution. Depending on the circumstances, this may include a replacement, partial refund, full refund, or another suitable solution.
Please do not return or dispose of the product unless instructed to do so by our customer support team. A refund, replacement, or return label will only be confirmed after the issue has been reviewed and the appropriate resolution has been determined.
Customs and Import Fees
International orders may be subject to customs duties, taxes, import fees, or other charges imposed by local authorities. Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the purchase price or shipping costs.
Multiple Packages
Orders containing multiple products may occasionally be shipped separately due to product availability or different fulfillment locations. If this occurs, you may receive separate tracking information for each shipment.
Contact Us
If you have any questions regarding your shipment, tracking information, or our Shipping Policy, please contact us.
Email: info@aneides.com
Website: Aneides.com
Thank you for choosing Aneides. We appreciate your trust and are committed to delivering premium products with reliable service every step of the way.
Aneides Enterprises is a registered trade name of Ironwood Enterprises Group LLC.