Return Policy
At Aneides, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may request a return in accordance with the terms outlined below. Our goal is to make the return process simple, fair, and hassle-free.
Return Eligibility
You may request a return within 30 days from the date your order is delivered. To be eligible for a return, the product must be in its original condition with all original packaging, accessories, manuals, and components included. The item should not show signs of excessive use, misuse, accidental damage, or modification that would prevent it from being resold.
Return Process
To begin a return, please contact our customer support team at info@aneides.com. Include your order number and the reason for your return so we can provide the appropriate return instructions.
Please do not send any items back without first contacting us, as unauthorized returns may experience delays in processing.
Return Shipping
For change-of-mind returns or situations where you simply no longer want the product, customers are responsible for return shipping costs. Once your request has been reviewed, we will provide the appropriate return address and instructions if a return is required.
For damaged, defective, faulty, or incorrect items, please contact us before arranging a return shipment. Our team must first review the issue and determine the appropriate resolution.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, faulty, or incorrect, please contact info@aneides.com with your order number and clear photos or videos showing the product and the issue.
Our team will review the information and coordinate with our fulfillment partner to determine the appropriate resolution. Depending on the circumstances, this may include a replacement, partial refund, full refund, or another suitable solution.
Please do not return or dispose of the product unless instructed to do so by our customer support team. A return label, refund, or replacement will only be confirmed after the issue has been reviewed and the appropriate resolution has been determined.
Non-Returnable Items
For hygiene and safety reasons, certain personal care products may not be eligible for change-of-mind returns once they have been opened or used. Gift cards, final sale items, and products that have been intentionally damaged, altered, misused, or improperly handled are also not eligible for return.
Processing Returns
Once an authorized returned item has been received and inspected, we will notify you regarding the status of your return.
If your return is approved, any applicable refund will be processed in accordance with our Refund Policy. Processing times may vary depending on your bank or payment provider.
Contact Us
If you have any questions regarding our Return Policy or need assistance with a return request, please contact us.
Email: info@aneides.com
Website: Aneides.com
Thank you for choosing Aneides. We appreciate your trust and are committed to providing premium products along with dependable customer support.
Aneides Enterprises is a registered trade name of Ironwood Enterprises Group LLC.